Privacy Policy

LitMen Fibre, Mercatorweg 63, 6827 DB Arnhem, Netherlands, is responsible for the personal data processed through this website.

You can contact LitMen Fibre regarding privacy requests at hello@litmenfibre.com or using the contact details provided on order communications.

When you place an order or request a custom product, we may collect your name, email address, phone number, shipping address, billing details, VAT number if provided, order details, selected products, colors, notes and payment status.

The website may also store necessary technical information such as cookie consent status and session-related data required for checkout and security.

We use personal data to process orders, accept payments, arrange production and shipping, generate invoices, provide customer support, handle returns or damaged shipments and meet accounting or legal obligations.

We do not sell personal data.

Payments are processed by Stripe. Stripe may process payment data, fraud-prevention data and transaction information as an independent service provider.

LitMen Fibre does not store full card numbers or complete card security details.

The website uses necessary cookies or local storage for legal consent and checkout functionality.

Analytics or marketing cookies are only intended to be used where they are added in the future and where consent is obtained when required.

We process order data to perform a contract with you, to comply with legal obligations such as accounting and tax rules, and where necessary for legitimate interests such as fraud prevention and customer support.

Where consent is required, such as for non-essential cookies, you may withdraw that consent.

Order and invoice data may be retained for the period required by Dutch tax, accounting and consumer law.

Non-essential data is kept only as long as needed for the purpose for which it was collected.

Under the GDPR, you may request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, data portability or objection to certain processing.

You may request deletion of your personal data. Some information may need to be retained where required for legal, tax, accounting or dispute-resolution obligations.

If your order is shipped outside the Netherlands or the European Union, necessary delivery information may be shared with postal services, couriers, customs authorities or fulfilment partners.

LitMen Fibre uses reasonable technical and organizational measures to protect personal data. No website or online service can guarantee absolute security.